<p>Untuk selalu memperbaiki mutu layanan Puskesmas sebagai bagian dari penyedia layanan publik, maka dilakukan Survei Kepuasan Masyarakat untuk mengevaluasi layanan publik secara terus menerus dengan melibatkan masyarakat yang menggunakan layanan tersebut mengacu pada Peraturan Bupati Badung No. 10 Tahun 2017, Survei Indeks Kepuasan Masyarakat ini dapat digunakan sebagai penilaian terhadap area layanan di Puskesmas yang masih memerlukan perbaikan dan menjadi motivasi untuk meningkatkan mutu pelayanannya. Tujuan lainnya adalah untuk mengetahui seberapa baik kinerja penyelenggara layanan secara rutin sebagai dasar untuk menentukan kebijakan di masa depan. </p> <p>Hal ini dijalankan oleh Tim Survei Puskesmas Kuta II yang melaksanakan Survei Indeks Kepuasan Masyarakat Semester I antara bulan Januari hingga Juni tahun 2026 kepada 342 responden. Hasil survei didapatkan total nilai 87,359% yang diartikan mutu pelayanan dalam kategori <strong>B (Baik) </strong>dengan skor rata-rata unsur pelayanan diurutkan dari unsur tertinggi dan terendah adalah sebagai berikut,</p> <table style="border-collapse:collapse; width:274pt; border:none" width="364"> <colgroup> <col style="width:37pt" width="49" /> <col style="width:178pt" width="237" /> <col style="width:59pt" width="78" /> </colgroup> <tbody> <tr height="45" style="height:33.75pt"> <td class="xl64" height="45" style="border:0.5pt solid black; background:#c6d9f0; height:33.75pt; width:37pt; text-align:center; vertical-align:middle; white-space:normal; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor" width="49"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">NO</span></span></span></span></span></span></td> <td class="xl64" style="border:0.5pt solid black; background:#c6d9f0; border-left:none; width:178pt; text-align:center; vertical-align:middle; white-space:normal; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor" width="237"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">UNSUR PELAYANAN</span></span></span></span></span></span></td> <td class="xl65" style="border:0.5pt solid black; background:#c6d9f0; border-left:none; width:59pt; text-align:center; white-space:normal; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; border-width:medium; border-style:none; border-color:currentcolor" width="78"><span style="font-size:11pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">NILAI RATA-RATA</span></span></span></span></span></span></td> </tr> <tr height="34" style="height:25.5pt"> <td class="xl66" height="34" style="background:#76923c; height:25.5pt; border-top:none; width:37pt; text-align:center; vertical-align:top; border-width:0.5pt medium 0.5pt 0.5pt; border-style:solid none solid solid; border-color:black currentcolor black black; white-space:normal; padding-top:1px; padding-right:1px; padding-left:1px" width="49"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">1</span></span></span></span></span></span></td> <td class="xl67" style="border:0.5pt solid black; border-top:none; text-align:left; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-weight:700"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-style:normal"><span style="text-decoration:none">Penanganan pengaduan</span></span></span></span></span></span></td> <td align="right" class="xl68" style="border:0.5pt solid black; border-top:none; border-left:none; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">3,803</span></span></span></span></span></span></td> </tr> <tr height="34" style="height:25.5pt"> <td class="xl69" height="34" style="background:#76923c; height:25.5pt; border-top:none; width:37pt; text-align:center; vertical-align:top; border-width:0.5pt medium medium 0.5pt; border-style:solid none none solid; border-color:black currentcolor currentcolor black; white-space:normal; padding-top:1px; padding-right:1px; padding-left:1px" width="49"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">2</span></span></span></span></span></span></td> <td class="xl67" style="border:0.5pt solid black; border-top:none; text-align:left; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-weight:700"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-style:normal"><span style="text-decoration:none">Biaya/ tarif Pelayanan</span></span></span></span></span></span></td> <td align="right" class="xl70" style="border:0.5pt solid black; border-top:none; border-left:none; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:12pt"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">3,547</span></span></span></span></span></span></td> </tr> <tr height="34" style="height:25.5pt"> <td class="xl71" height="34" style="background:#76923c; height:25.5pt; text-align:center; border-width:0.5pt medium 0.5pt 0.5pt; border-style:solid none solid solid; border-color:black currentcolor black black; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; white-space:nowrap"><span style="font-size:10pt"><span style="color:black"><span style="font-family:Arial,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">3</span></span></span></span></span></span></td> <td class="xl67" style="border:0.5pt solid black; border-top:none; text-align:left; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-weight:700"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-style:normal"><span style="text-decoration:none">Perilaku petugas layanan</span></span></span></span></span></span></td> <td align="right" class="xl70" style="border:0.5pt solid black; border-top:none; border-left:none; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:12pt"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">3,516</span></span></span></span></span></span></td> </tr> <tr height="17" style="height:12.75pt"> <td class="xl63" height="17" style="height:12.75pt; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"> </td> <td class="xl67" style="border:0.5pt solid black; text-align:left; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-weight:700"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-style:normal"><span style="text-decoration:none"> </span></span></span></span></span></span></td> <td class="xl75" style="text-align:right; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"> </td> </tr> <tr height="30" style="height:22.5pt"> <td class="xl76" height="30" style="background:#ffcc00; height:22.5pt; width:37pt; text-align:center; vertical-align:top; border-width:0.5pt medium 0.5pt 0.5pt; border-style:solid none solid solid; border-color:black currentcolor black black; white-space:normal; padding-top:1px; padding-right:1px; padding-left:1px" width="49"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">4</span></span></span></span></span></span></td> <td class="xl67" style="border:0.5pt solid black; border-top:none; text-align:left; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-weight:700"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-style:normal"><span style="text-decoration:none">Kualitas Sarana dan Prasarana</span></span></span></span></span></span></td> <td align="right" class="xl70" style="border:0.5pt solid black; border-left:none; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:12pt"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">3,502</span></span></span></span></span></span></td> </tr> <tr height="31" style="height:23.25pt"> <td class="xl77" height="31" style="background:#ffcc00; height:23.25pt; border-top:none; width:37pt; text-align:center; vertical-align:top; border-width:0.5pt medium medium 0.5pt; border-style:solid none none solid; border-color:black currentcolor currentcolor black; white-space:normal; padding-top:1px; padding-right:1px; padding-left:1px" width="49"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">5</span></span></span></span></span></span></td> <td class="xl67" style="border:0.5pt solid black; border-top:none; text-align:left; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-weight:700"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-style:normal"><span style="text-decoration:none">Kompetensi petugas pelayanan</span></span></span></span></span></span></td> <td align="right" class="xl70" style="border:0.5pt solid black; border-top:none; border-left:none; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:12pt"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">3,474</span></span></span></span></span></span></td> </tr> <tr height="31" style="height:23.25pt"> <td class="xl76" height="31" style="background:#ffcc00; height:23.25pt; width:37pt; text-align:center; vertical-align:top; border-width:0.5pt medium 0.5pt 0.5pt; border-style:solid none solid solid; border-color:black currentcolor black black; white-space:normal; padding-top:1px; padding-right:1px; padding-left:1px" width="49"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">6</span></span></span></span></span></span></td> <td class="xl67" style="border:0.5pt solid black; border-top:none; text-align:left; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-weight:700"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-style:normal"><span style="text-decoration:none">Persyaratan Pelayanan</span></span></span></span></span></span></td> <td align="right" class="xl70" style="border:0.5pt solid black; border-top:none; border-left:none; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:12pt"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">3,470</span></span></span></span></span></span></td> </tr> <tr height="19" style="height:14.25pt"> <td class="xl63" height="19" style="height:14.25pt; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"> </td> <td class="xl67" style="border:0.5pt solid black; border-top:none; text-align:left; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-weight:700"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-style:normal"><span style="text-decoration:none"> </span></span></span></span></span></span></td> <td class="xl75" style="text-align:right; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"> </td> </tr> <tr height="20" style="height:15.0pt"> <td class="xl78" height="20" style="background:red; height:15.0pt; width:37pt; text-align:center; vertical-align:top; border-width:0.5pt medium 0.5pt 0.5pt; border-style:solid none solid solid; border-color:black currentcolor black black; white-space:normal; padding-top:1px; padding-right:1px; padding-left:1px" width="49"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">7</span></span></span></span></span></span></td> <td class="xl67" style="border:0.5pt solid black; border-top:none; text-align:left; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-weight:700"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-style:normal"><span style="text-decoration:none">Prosedur Pelayanan</span></span></span></span></span></span></td> <td align="right" class="xl79" style="border:0.5pt solid black; border-left:none; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">3,428</span></span></span></span></span></span></td> </tr> <tr height="27" style="height:20.25pt"> <td class="xl78" height="27" style="background:red; height:20.25pt; border-top:none; width:37pt; text-align:center; vertical-align:top; border-width:0.5pt medium 0.5pt 0.5pt; border-style:solid none solid solid; border-color:black currentcolor black black; white-space:normal; padding-top:1px; padding-right:1px; padding-left:1px" width="49"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">8</span></span></span></span></span></span></td> <td class="xl67" style="border:0.5pt solid black; border-top:none; text-align:left; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-weight:700"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-style:normal"><span style="text-decoration:none">Kesesuaian Produk Layanan</span></span></span></span></span></span></td> <td align="right" class="xl80" style="border:0.5pt solid black; border-top:none; border-left:none; vertical-align:top; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">3,386</span></span></span></span></span></span></td> </tr> <tr height="27" style="height:20.25pt"> <td class="xl78" height="27" style="background:red; height:20.25pt; border-top:none; width:37pt; text-align:center; vertical-align:top; border-width:0.5pt medium 0.5pt 0.5pt; border-style:solid none solid solid; border-color:black currentcolor black black; white-space:normal; padding-top:1px; padding-right:1px; padding-left:1px" width="49"><span style="font-size:12pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">9</span></span></span></span></span></span></td> <td class="xl67" style="border:0.5pt solid black; border-top:none; text-align:left; vertical-align:middle; padding-top:1px; padding-right:1px; padding-left:1px; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"><span style="font-size:11pt"><span style="font-weight:700"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-style:normal"><span style="text-decoration:none">Kecepatan Pelayanan</span></span></span></span></span></span></td> <td align="right" class="xl70" style="border:0.5pt solid black; border-top:none; border-left:none; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom; border-width:medium; border-style:none; border-color:currentcolor; white-space:nowrap"> <p><span style="font-size:12pt"><span style="font-family:Calibri,sans-serif"><span style="color:black"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">3,351</span></span></span></span></span></span></p> </td> </tr> </tbody> </table> <p>Kami ucapkan Terima kasih kepada masyarakat yang telah memberikan penilaian. Hasil survei ini akan menjadi bahan evaluasi dan bahan masukan bagi Puskesmas Kuta II sebagai penyelenggara layanan publik untuk terus memperbaiki dan meningkatkan kualitas pelayanan terhadap masyarakat dan mewujudkan pelayanan yang PRIMA.</p> <p>@dinkesbadung</p> <p><img height="100px" src="https://puskesmaskuta2.badungkab.go.id/storage/puskesmaskuta2/image/whatsapp-image-2026-08-12-at-123557-20260813121636-6pN3X.jpeg" weigth="100px" /></p>